Delivery API Outage

Incident Report for Contentful

Resolved

This incident has been resolved.

Posted Jun 28, 2017 - 14:46 UTC

Update

Between 13:52 UTC and 14:10 UTC we encountered network issues between our global CDN provider and our API server infrastructure, leading to an increased amount of timeouts and 503 Service Unavailable errors being returned for Delivery API calls. The situation has returned to normal after the provider implemented a fix. We are awaiting further information about the outage.

Posted Jun 28, 2017 - 14:32 UTC

Monitoring

Our provider has applied a fix and we are monitoring the situation.

Posted Jun 28, 2017 - 14:10 UTC

Identified

The issue has been identified as being caused by our global CDN provider.

Posted Jun 28, 2017 - 14:04 UTC

Investigating

We are seeing high latency and timeouts for some Delivery API traffic, we are investigating the issue.

Posted Jun 28, 2017 - 14:03 UTC