Delivery API Issues

Incident Report for Contentful

Resolved

This incident has been resolved.
Posted Mar 01, 2019 - 15:49 UTC

Monitoring

We have implemented a fix and the Contentful APIs are operational for all customer again. We will continue to monitor the situation.
Posted Mar 01, 2019 - 14:55 UTC

Update

We are still working on a mitigation for this issue - Some customers are still experiencing issues across our Content Delivery, Content Management and Content Preview APIs.
Posted Mar 01, 2019 - 14:21 UTC

Update

We are still working on putting a fix in place for this issue.
Posted Mar 01, 2019 - 13:53 UTC

Update

Customers are also experiencing issues on Content Management API and Content Preview API (as well as uncached requests to the Content Delivery API).
Posted Mar 01, 2019 - 13:44 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 01, 2019 - 13:42 UTC

Identified

We have identified the cause of the issue and are working on resolving the issue.
Posted Mar 01, 2019 - 13:31 UTC

Update

Some customers are receiving errors from our Content Delivery API. We are continuing to investigate the issue.
Posted Mar 01, 2019 - 13:22 UTC

Investigating

We are seeing high latency and timeouts for some Delivery API traffic, we are investigating the issue.
Posted Mar 01, 2019 - 13:11 UTC
This incident affected: Content Management API, Content Delivery API, and Web App.