Insights Dashboard failing to load

Incident Report for Contentful

Resolved

This incident has been resolved.

Posted Oct 20, 2026 - 10:28 UTC

Monitoring

The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

Posted Oct 20, 2026 - 09:53 UTC

Update

Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

Posted Oct 20, 2026 - 08:57 UTC

Investigating

We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.

Posted Oct 20, 2026 - 07:22 UTC

This incident affected: Ninetailed (Personalization) (Insights API).