This incident has been resolved. We do not expect any further impact to customers.
Posted Jan 24, 2019 - 12:37 UTC
Monitoring
A fix has been implemented and customers should no longer be seeing increased rate of errors.
Posted Jan 24, 2019 - 12:16 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 24, 2019 - 12:04 UTC
Update
We are continuing to work on a fix for the issue - Impact is that customers on a single shared cluster continue to see higher latency and a low error rate on the Content Management API (CMA)
Posted Jan 24, 2019 - 11:15 UTC
Identified
The issue has been identified and we are working on fixing the problem.
Posted Jan 24, 2019 - 10:40 UTC
Update
We are continuing to investigate this issue.
Posted Jan 24, 2019 - 10:09 UTC
Investigating
Customers on one of our shared clusters are experiencing degraded performance (low level of errors and higher latency) on the Content Management API. We are currently investigating the issue.