Validation errors on CMA Token creation and usage

Incident Report for Contentful

Resolved

This issue is now resolved.
Posted Nov 03, 2025 - 19:24 UTC

Monitoring

We've reverted the old token invalidation changes. Tokens that were previously resulting in unauthenticated errors should now be working again.

We will continue to monitor the situation.
Posted Nov 03, 2025 - 19:21 UTC

Identified

We are currently experiencing an issue that is causing validation errors during token creation.

Additionally, our team has identified that a recent backfill task caused tokens created over five years ago to become invalid.

We have deployed a fix to correct these token expirations and are running a backfill to update affected tokens.

We are continuing to monitor the situation closely and will provide further updates as they become available.

We apologize for any inconvenience this may cause.
Posted Nov 03, 2025 - 18:24 UTC
This incident affected: Content Management API.