Problems with plan creations and changes

Incident Report for Contentful

Resolved

This incident has been resolved.
Posted Apr 03, 2018 - 13:31 UTC

Update

We have been monitoring the fix but are still seeing occasional errors (although dramatically reduced from before). Subscriptions and payments are functioning with a low error rate but we will continue to monitor the services.
Posted Apr 03, 2018 - 11:28 UTC

Monitoring

We have rolled out a fix and are monitoring the situation.
Posted Apr 03, 2018 - 08:17 UTC

Identified

We have identified the issue with our subscription management service and payment service, and are working on creating and deploying a fix.
Posted Apr 03, 2018 - 07:52 UTC

Investigating

We are currently experiencing issues with our subscription management service and payment service and cannot process plan creations and changes. We are investigating the issue.
Posted Apr 03, 2018 - 07:18 UTC
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