Issues connecting to the Delivery API from Europe

Incident Report for Contentful

Resolved

On Tuesday May 2nd between 14:39 and 14:57 clients connecting to the Delivery API from European locations may have experienced timeouts on API calls resulting in a cache miss - about 5% of traffic in total from this region, and around 1% globally.

This increased error rate was due to a network outage with a major Internet transit provider affecting traffic between the US and Europe, and was mitigated by our CDN provider shortly after it started.

Clients located in other geographies were not affected.

Posted May 02, 2017 - 16:00 UTC